Cookie Policy

This Cookie Policy explains how Cadence Crossing Casino uses cookies and similar technologies on our website, including pages connected to our services, promotions, support tools, and account features. It is designed to help you understand what information these tools collect, why we use them, and what choices you have.

By using our website, you agree that cookies may be used as described in this policy, subject to your browser settings and any choices you make through our cookie preferences tools where available.

What Cookies Really Do Behind the Scenes

Cookies are small text files that are stored on your computer, smartphone, or other device when you visit a website. They help websites remember information about your visit, such as your preferences, login session, device details, and how you interact with pages and features.

Cookies can make a site work more smoothly and can help improve speed, usability, security, and overall performance. Some cookies last only while your browser is open, while others remain on your device for a longer period so the site can recognize you when you return.

In addition to cookies, we may also use similar technologies such as pixels, tags, scripts, and local storage tools. For simplicity, this policy refers to all of these technologies as “cookies” unless stated otherwise.

Why We Use Cookies to Improve Your Experience

We use cookies to support the normal operation of the website and to provide a better user experience. Some cookies are necessary for basic functionality, while others help us understand site traffic, remember your settings, or show you more relevant content.

Cookies may be used to:

• keep the website secure and protect user accounts
• remember your preferences and settings
• support login, navigation, and account-related features
• measure website traffic and usage patterns
• improve site speed, performance, and content layout
• help detect fraud, abuse, or technical issues
• support marketing, advertising, and campaign measurement where permitted

These uses help us maintain a smoother and safer experience across our services, including areas related to account access, support, promotions, and Cadence Crossing Casino.

The Key Types of Cookies We May Use

Essential Cookies That Keep the Site Working

Essential cookies are required for the website to function properly. These cookies allow you to move around the site, access secure areas, submit forms, maintain session information, and use core features.

Without these cookies, parts of the website may not work correctly. For example, you may not be able to log in, use account tools, or complete certain support or transaction-related actions.

Because these cookies are necessary for operation, they generally cannot be turned off through site controls, although you may still be able to block them in your browser. If you do, some parts of the website may stop functioning as intended.

Functional Cookies That Remember Your Preferences

Functional cookies help the website remember choices you make so your experience feels more personalized and convenient. This may include remembering your language, region, device preferences, or settings you applied during a previous visit.

These cookies can also support enhanced features, such as live chat tools, saved preferences, or customized page displays. If disabled, certain convenience features may become less responsive or unavailable.

Performance Cookies That Help Us Improve the Site

Performance cookies collect information about how visitors use the website. For example, they may tell us which pages are visited most often, how long users stay on certain areas, whether pages load properly, or if users encounter errors.

The information gathered through these cookies is typically used in aggregate form. That means it helps us understand trends and improve the website, rather than identify you directly in most cases.

These cookies are useful for monitoring site health, diagnosing issues, and making updates that improve design, navigation, and overall performance.

Marketing Cookies That Support Advertising and Promotions

Marketing cookies may be used to track browsing activity across our site and, in some cases, across other websites. Their purpose is generally to help deliver more relevant advertising, measure the effectiveness of campaigns, limit repetitive ads, and better understand user interest in certain content or offers.

These cookies may be placed by us or by third-party advertising and analytics partners. If you disable marketing cookies, you may still see ads, but they may be less relevant to your interests.

First-Party and Third-Party Cookies Explained

Some cookies are first-party cookies, which means they are set directly by Cadence Crossing Casino. Others are third-party cookies, which are placed by outside service providers that help us operate or improve the website.

Third-party providers may support services such as analytics, security monitoring, payment processing, customer support, live chat, embedded content, and advertising measurement. Depending on how you use the site, cookies may also be connected to tools that help with account services, transaction flows, or customer communications.

For example, third parties involved in payment services, chat features, or site analytics may place cookies when you interact with those tools. Cadence Crossing Casino offers multiple support channels, including chat, email at “casino@cadencescrossing.com,” and phone at “1-888-426-3661,” and service providers supporting those features may use cookies where necessary for functionality and performance.

We do not control every third-party cookie directly. When third-party services are used, their own privacy or cookie policies may also apply.

How Cookies Support Security and Fraud Prevention

Some cookies are used specifically to protect the website, our systems, and our users. These cookies may help us identify suspicious activity, prevent unauthorized access attempts, maintain session integrity, and reduce the risk of fraud or abuse.

Security-related cookies are especially important for account login areas, customer support features, and any part of the website that handles sensitive information. In many cases, these protections rely on essential cookies and similar technologies that cannot be disabled without affecting site safety and operation.

How Long Cookies Stay on Your Device

Cookies may remain on your device for different periods of time depending on their purpose.

Session cookies are temporary and usually expire when you close your browser. They are commonly used for secure navigation, form submissions, and keeping you logged in during a visit.

Persistent cookies stay on your device until they expire automatically or until you delete them. These cookies may be used to remember your settings, recognize repeat visits, or measure long-term site usage trends.

Your Consent and Cookie Choices

Where required by applicable law, we will request your consent before placing non-essential cookies on your device. This usually applies to cookies used for analytics, personalization, and marketing.

If a cookie banner, pop-up, or preference center is presented when you visit the website, you can use it to accept, reject, or adjust certain cookie categories. Your choices can usually be updated later through the same settings tool, if available.

Please note that essential cookies do not typically require consent because they are necessary to provide the website and core services.

How to Manage, Disable, or Delete Cookies

You can usually control cookies through your web browser settings. Most browsers allow you to review stored cookies, block all cookies, block certain cookies, or delete cookies already saved on your device.

The exact steps depend on the browser you use, but settings are often found in areas labeled “Privacy,” “Security,” or “Site Settings.” You may also be able to set your browser to notify you when a cookie is being placed.

If you choose to block or delete cookies, some parts of the website may not function properly. For example, you may need to re-enter information, reset preferences, or log in again on future visits. Certain features tied to support, account access, promotions, or site performance may also be limited.

How Browser Controls Can Affect Site Functionality

Turning off cookies can change how the website behaves. Essential features may become unavailable, pages may not load as expected, and customized settings may not be saved between visits.

Disabling functional or performance cookies can also make it harder for us to identify technical issues or improve the user experience over time. Blocking marketing cookies will not remove advertising entirely, but it may reduce the relevance of ads you see.

Because cookies play different roles, the impact of disabling them will vary based on which categories you restrict.

Cookies Used by Third-Party Services

We may rely on third-party service providers to help deliver site functionality, analytics, support features, and business operations. These providers may use cookies or similar technologies when you interact with their tools on our site.

Third-party cookies may be connected to services such as:

• analytics and traffic measurement
• fraud prevention and security monitoring
• customer support and live chat
• embedded media or content features
• advertising and campaign tracking
• payment-related tools or transaction support

When these services are active, information collected through cookies may be processed according to the third party’s own privacy practices in addition to ours. We encourage users to review those provider policies when relevant.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our website, services, legal obligations, or the technologies we use. When updates are made, the revised version will be posted on this page with the effective date of the change if applicable.

Your continued use of the website after an updated policy is posted means the latest version will apply, subject to any consent requirements under law.

Questions About Privacy and Cookies

If you have questions about this Cookie Policy, how cookies are used on our website, or how your information may be handled in connection with these technologies, you can contact us through our available support channels.

You may reach Cadence Crossing Casino by email at “casino@cadencescrossing.com” or by phone at “1-888-426-3661.” If live chat is available on the website, you may also use that feature for general support.

We want users to have clear information and meaningful choices. Reviewing your browser settings and cookie preferences from time to time can help you stay in control of how your data is used while using the site.